Refund policy

 

Returns, Refunds & Exchange Policy

While we are eager to assist, we regret to inform you that we are unable to facilitate returns, exchanges, or refunds for any product, whether purchased on ennaofficial.com or elsewhere.

Defective or Damaged Merchandise:

Despite our rigorous quality checks, there may be instances where a manufacturing defect goes unnoticed. Should you receive a defective or damaged item, please promptly email us at eenaofficial@gmail.com, attaching an image of the flawed piece. We will gladly arrange for a replacement. This also applies to cases where the item sustains damage during transit or if you receive an incorrect order. To mitigate any risk of transit-related damage, our packaging is designed to ensure no undue pressure is applied to the product.

Important Notes:

Minor discrepancies from piece to piece are inherent to the craft of handmade items. Our products feature fabrics and leathers that may exhibit natural irregularities. Such variations are natural and do not constitute a defect.

Colors: Given the differing resolution and color settings of individual computer monitors, we cannot guarantee the precise accuracy of product colors displayed on our website.

All decisions regarding returns, exchanges, or refunds, if deemed applicable, will be made at the sole discretion of eenaofficial.com.